Research & Citizen Insight team

Goodbye bureaucracy

Any project in a local authority setting has a certain degree of bureaucracy. And that’s good, bureaucracy makes sure people are kept in the loop, makes sure services are fit for purpose, makes sure we are accountable and transparent. But bureaucracy can also make our workdays too long, frustrate us and distract us from our, and the organisation’s, motivation.

Can anybody be a researcher?

“An interview is just having a chat with someone, right? Anyone can do that.”

As researchers, whether it’s an interview, focus group, or even a survey, we put a lot of work into developing the research objectives, crafting the questions, and planning something which sets the right tone...