Research & Citizen Insight team

Influencing hearts and minds through research

Quote: The only way things will improve in my view is for people to be open minded and truly listen to the people who have been through this.”

Recently we completed a research project with survivors of domestic abuse, and wanted to share a bit about how we did it and why it was so important to us that this research has an impact. We engaged with survivors of domestic abuse over a period of several months, to explore how they want to share their views, provide feedback and be involved in decision-making, in a way that is best for them.

Getting back out there…doing research while masked up

Photo of woman wearing mask

This week our team visited a high school in Essex to talk to sixth formers about their experiences of Covid-19 in terms of the impact to their mental health, relationships, education and future opportunities. Updated guidance meant that all pupils were now expected to wear face masks in classrooms, so this went for us researchers too...

Reaping the rewards of learning as we go

Through research with employees we found that there are many working parents within ECC who are feeling the pressures of juggling work and home life, and would benefit from some extra support. Our insights informed the development of a group coaching pilot. Evaluating well was key, and we were keen to learn as we go.

How can we tackle unconscious bias?

When I heard that the government had pulled the plug on unconscious bias training, I remember thinking that it felt like a backwards step. But a review found limited evidence that it creates behaviour change, and could even lead to "unintended negative consequences.” So, what was going on there that meant not only was it not very effective, but could actually be making things worse?

Goodbye bureaucracy

Any project in a local authority setting has a certain degree of bureaucracy. And that’s good, bureaucracy makes sure people are kept in the loop, makes sure services are fit for purpose, makes sure we are accountable and transparent. But bureaucracy can also make our workdays too long, frustrate us and distract us from our, and the organisation’s, motivation.