Research & Citizen Insight team

Reaping the rewards of learning as we go

Through research with employees we found that there are many working parents within ECC who are feeling the pressures of juggling work and home life, and would benefit from some extra support. Our insights informed the development of a group coaching pilot. Evaluating well was key, and we were keen to learn as we go.

How can we tackle unconscious bias?

When I heard that the government had pulled the plug on unconscious bias training, I remember thinking that it felt like a backwards step. But a review found limited evidence that it creates behaviour change, and could even lead to "unintended negative consequences.” So, what was going on there that meant not only was it not very effective, but could actually be making things worse?

Goodbye bureaucracy

Any project in a local authority setting has a certain degree of bureaucracy. And that’s good, bureaucracy makes sure people are kept in the loop, makes sure services are fit for purpose, makes sure we are accountable and transparent. But bureaucracy can also make our workdays too long, frustrate us and distract us from our, and the organisation’s, motivation.

Can anybody be a researcher?

“An interview is just having a chat with someone, right? Anyone can do that.”

As researchers, whether it’s an interview, focus group, or even a survey, we put a lot of work into developing the research objectives, crafting the questions, and planning something which sets the right tone...