Last year the Research & Citizen Insight team were given the gigantic task of carrying out research into Essex Libraries.
We needed to understand our citizens’ experiences of using libraries, what they value about the service, and how we can create a library service that is fit for today and for the future.
You may have seen the recent blog telling you about what the Research and Citizen Insight Team do and thought it would be great to bring some of these skills into your own team…read on to hear about how we recently shared our skills and expertise with colleagues in Commissioning Services.
Historically the word ‘consultation’ has put fear and anxiety into many a local authority around decision-making with residents in mind; however we now need to embrace this as an opportunity to have a two-way conversation where opinions are exchanged, considered and not ultimately dismissed.